San Jose State University

01 · TEXT › PARAGRAPH · Document header

Jessica M. Hanna, M.S.

Administrative Professional and U.S. Army Veteran

JMHANNA | LinkedIn

jmhanna.ca@gmail.com | 559-400-5049

Veterans Resources Newsletter | LinkedIn Veterans Resources Newsletter

02 · LESSON SETTINGS › COVER · Title, description, cover image

EDD 520 · Organizational Behavior and Change in Education

Diagnosing an Educational Organization

Fall 2026 · Section 81 · 3 units
San José State University, Connie L. Lurie College of Education
Lesson 2 of 8 · Burke Chapters 3 and 4 · Gahagan Chapter 3

03 · DIVIDER › NUMBERED DIVIDER · Section open · feeds the describe-the-organization requirement
1Establish the boundary
04 · TEXT › PARAGRAPH WITH HEADING · The open system

Organizations are open systems

Burke (2023) holds that any human organization is best understood as an open system, and that it is open because of its dependence on and continual interaction with the environment in which it resides. Openness is not a quality a well run institution acquires. It is the condition that makes an institution observable at all, because dependence produces transactions and transactions cross a boundary.

Burke (2023) states the change objective in four words: the objective for change is systemic. Because changing one part of a system affects other parts, a total system approach is required. He is also explicit about the limits of the frame, holding that open-system theory is necessary to understanding organization change but not sufficient.

05 · INTERACTIVE › PROCESS · The organizational cycle · 4 steps

Attributed by Burke to Katz and Kahn (as cited in Burke, 2023). This is the technical vocabulary for describing an educational pipeline without relying on the pipeline metaphor.

Step 1 of 4

Input

The organization takes in energy from its environment. Energy is broadly defined and includes money, raw materials, and the work of people (Burke, 2023).

Step 2 of 4

Throughput

The organization transforms the input into a usable product or service (Burke, 2023).

Step 3 of 4

Output

The transformed product or service is returned to the environment, which may be the same segment that supplied the input or a different one (Burke, 2023).

Step 4 of 4

Feedback and coding

Feedback returns from the environment, but the organization does not use all of it. Some kind of coding occurs, meaning environmental information is received selectively (Burke, 2023).

06 · TEXT › PARAGRAPH WITH HEADING · How a boundary is located

Boundaries are found by following transactions, not charts

Burke (2023) identifies organizational boundaries by following the energic and informational transactions of the system rather than by accepting the names on an organizational chart. Where the transactions cannot be traced, the boundary has not been located, and the analysis has no system to describe.

This is why scale is not the test. A single school site and a state university system are both open systems. What separates them for an analyst is whether a specific dependency can be followed across the boundary and back out again. Gahagan (2025) supplies the matching constraint from the higher education side. Change outcomes are manifestations of particularity, and one-size-fits-all initiatives do not exist, so a unit whose particulars cannot be observed can be described but not analyzed.

07 · STATEMENT › STATEMENT A · Particularity

Change outcomes are manifestations of particularity, and universal scripts do not exist (Gahagan, 2025). A unit whose particulars you cannot observe cannot be analyzed, only described.

08 · MULTIMEDIA › AUDIO · narration · 1:04 · transcript block 08-a
1:04

L2-08.mp3 · Why boundary work comes first

Script L2-08 · 1:04 · 155 words

Transformational components carried: intellectual stimulation, individualized consideration

Before you can analyze an organization you have to be able to see one. That is what this section is for. The idea to hold is that openness is not a feature of a well run institution. It is the condition that makes any institution observable at all, because dependence produces transactions, and transactions cross a boundary you can name.

The common misreading is that boundary drawing is about size. It is not. A district office and a state system are both open systems. What separates them for your purposes is whether you can follow one specific dependency from outside to inside and back out again.

Your own position matters here. If you sit inside the unit you are reading, some transactions are visible to you that an outside researcher would never find. That access is data. Use it, and say in your analysis that you had it.

08-a · TEXT › PARAGRAPH · transcript · L2-08

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09 · KNOWLEDGE › MULTIPLE CHOICE · Boundary location · retrieval · no audio

A student selects an entire state university system as the unit of analysis. Applying Burke (2023), what is the first indication that the unit is drawn too wide?

The system employs more people than a single campus
The student cannot trace a specific input, throughput, and output across the system boundary
The system has more than one mission statement
The system is governed by a board rather than a president

Feedback

Size alone is not the test. Burke (2023) identifies boundaries by following energic and informational transactions. Where the transactions cannot be traced, the boundary has not actually been located.

10 · INTERACTIVE › SORTING · Traceable against not yet traceable · 4 items · no audio

Sort each candidate unit as traceable or not yet traceable, using the transaction test (Burke, 2023).

Traceable
One community college division of student services, with documented intake, advising caseload, and completion data
A single K-8 school site with enrollment, instructional program, and assessment results
Not yet traceable
All public higher education in California
The nonprofit sector serving veterans nationally

Feedback

The traceable units are not the small ones. They are the ones where a specific transaction crosses a boundary you can name. Narrowing is the correction when tracing fails (Burke, 2023).

11 · STATEMENT › NOTE · Section close · what Move 1 yields

What Move 1 gives you

You can now name a unit, name one input, one throughput, and one output crossing its boundary, and say what sits outside it and therefore counts as external environment. Every later claim has to be locatable inside that boundary or it is a claim about something else.

12 · DIVIDER › NUMBERED DIVIDER · Section open · feeds the context requirement
2Assess context and culture fit
13 · TEXT › PARAGRAPH WITH HEADING · Fit as a prior obligation

Fit is assessed before the change is announced

Gahagan (2025) states that every change must be assessed for context and culture fit, and devotes Chapter 3 to the practice. The obligation is prior, not concurrent. Leaders scrutinize before announcing, because an initiative that appears out of place in the institutional environment can be invalidated by the people expected to carry it out, after which reversing the narrative is close to impossible.

Gahagan (2025) also warns that fit assessment only appears to be a technical exercise. Which criteria an idea must pass, whose input is sought, whose is not, and who is authorized to set the portfolio are all human choices, which makes the assessment a human-centered exercise rather than an objective screen.

14 · LIST › NUMBERED LIST · The three fit activities · 3 items
  • 1
    Align the initiative with the institution’s mission, vision, and values (Gahagan, 2025).
  • 2
    Orient the initiative within the organization’s portfolio of strategic priorities (Gahagan, 2025).
  • 3
    Consider the context and culture factors that affect the initiative (Gahagan, 2025).
15 · TEXT › TABLE · The four factor categories · 3 col × 5 rows incl. header

Attributed by Gahagan to Kezar (as cited in Gahagan, 2025)

CategoryWhat it coversExample Gahagan supplies
Social, political, and economic trendsOutside stimuli that inspire or hinder change at the institutionFederal financial aid reform as an inspiring force, state prohibitions on DEI work as a hindering one
Sector interdependenceThe web of accreditors, associations, foundations, and agencies the institution must answer toQuality assurance frameworks and funding relationships that must be sustained
Quirks of the academyStructures built to protect the sector against external influenceHigher education as a loosely coupled professional bureaucracy with shared governance and distributed authority
Institution-specific cultureThe covert elements: assumptions, norms, institutional history, shared languageWhat people spend time on, how information travels, and the metaphors used to describe the institution
16 · MULTIMEDIA › AUDIO · narration · 1:02 · transcript block 16-a
1:02

L2-16.mp3 · The asymmetry inside the four categories

Script L2-16 · 1:02 · 150 words

Transformational components carried: inspirational motivation

Fit assessment is the step most leaders skip, and skipping it is why announcements get invalidated by the people expected to carry them out. The standard you are held to in this course has two layers. First, command of the material sufficient to select and defend a position in your own setting. Second, the ability to state that position in a way that moves the people whose cooperation you need. Analysis nobody acts on is not leadership.

Watch what the four categories do. Three of them are external and reportable. The fourth, institution specific culture, is covert, and Gahagan holds it is the most decisive. That asymmetry is the whole problem. The factors easiest to document matter least, and the factor that matters most has to be inferred from what people spend time on and the language they use.

16-a · TEXT › PARAGRAPH · transcript · L2-16

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17 · KNOWLEDGE › MATCHING · Factor categories · 4 pairs · retrieval · no audio

Match each observation at an institution to its factor category (Kezar, as cited in Gahagan, 2025).

Accreditor reporting requirements shape the program review calendar
Sector interdependence
Curriculum change requires senate action before implementation
Quirks of the academy
A state budget shortfall triggers a hiring freeze
Social, political, and economic trends
Staff describe the institution using a family metaphor in every meeting
Institution-specific culture

Feedback

The fourth is the one most often missed. Gahagan (2025) holds that the invisible components of culture, including shared language and the metaphors people use, are the most critical factors helping or hindering change.

18 · STATEMENT › STATEMENT B · Resistance reframed

Change resisters are advocating for something, and by speaking up they demonstrate fidelity to a relationship they value (Gahagan, 2025). Resistant behavior is therefore data about the approach rather than an obstacle to defeat.

19 · KNOWLEDGE › MULTIPLE RESPONSE · Critical leadership questions · retrieval · no audio

Select every question Gahagan (2025) directs a leader to ask before committing to an initiative.

In what ways does this change make sense in the current organizational context, and in what ways might it not
Which cultural attributes support this change now, and which must be fostered
Which competitor institution has already implemented this
Are there data illuminating the equity-related implications, and whose voice needs amplifying

Feedback

Competitor adoption is not one of the questions, and the omission is deliberate. Gahagan (2025) holds that one-size-fits-all initiatives do not exist, which makes another institution’s adoption evidence about that institution rather than about yours.

20 · STATEMENT › NOTE · Section close · what Move 2 yields

What Move 2 gives you

You can now assess an initiative against mission, vision, and values, against the portfolio of strategic priorities, and against all four factor categories, and you can treat resistance you encounter as evidence about the approach rather than as opposition to overcome. This is the context requirement, and Gahagan (2025) holds it is the required first analytic step rather than optional framing.

21 · DIVIDER › NUMBERED DIVIDER · Section open · feeds the structure and decision-making requirement
3Diagnose the system
22 · TEXT › PARAGRAPH WITH HEADING · The six characteristics

Six characteristics every open system exhibits

Burke (2023) names the properties that follow from openness. They are not a checklist of virtues. They are the conditions under which any organization operates, which is what makes them diagnostic rather than evaluative. Two of them carry most of the analytic weight in this lesson, coding and steady state, because they explain inaction without attributing it to anyone.

23 · TEXT › TABLE · Open-system characteristics · 2 col × 7 rows incl. header
CharacteristicWhat Burke (2023) claims
Environmental dependenceOpenness consists in dependence on and continual interaction with the environment
CodingOrganizations code environmental information selectively rather than using all available feedback
Steady stateThe basic character of an organization tends to remain the same even as activity continues
DifferentiationSpecialization and division of labor evolve as the organization grows
IntegrationExcess differentiation with inadequate integration and coordination produces silos
EquifinalityThe same goal is reachable from different starting points and by varied paths

Equifinality is attributed by Burke to von Bertalanffy (as cited in Burke, 2023).

24 · STATEMENT › NOTE · The three energy failures

Where organizational energy is lost

Burke (2023) names three distinct failures. Excessive bureaucracy thwarts effort. Overly centralized control and authority bottle energy up. Power and authority so diffused that people work at cross-purposes dissipate effort entirely.

The three are not interchangeable. Centralization and diffusion are opposite conditions producing the same loss, and a given function will exhibit one or the other, not both. Burke (2023) turns the diagnosis into a leadership action: attention to the use of human energy allows leaders to change norms, rewards, and authority structures.

25 · MULTIMEDIA › AUDIO · narration · 1:00 · transcript block 25-a
1:00

L2-25.mp3 · Why non-response is not unwillingness

Script L2-25 · 1:00 · 145 words

Transformational components carried: intellectual stimulation

You are probably carrying an assumption that an organization which does not act on evidence is either uninformed or unwilling. Burke removes both explanations. Coding is selective by design. Information arrives, gets received, and is not converted into information the system acts on, and nobody in the building has to decide to ignore it for that to happen.

So ask a harder question. Not what does the unit fail to know, but what does it already hold and route nowhere. Reports that circulate and produce no schedule change are the cleanest evidence you will find.

The energy failures work the same way. Centralization and diffusion look like opposites and produce the same loss. When you name one, name the function it appears in, because one institution can bottle energy in one office and dissipate it in another.

25-a · TEXT › PARAGRAPH · transcript · L2-25

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26 · KNOWLEDGE › MATCHING · Characteristics in the field · 4 pairs · retrieval · no audio

Match each observed condition to the open-system characteristic that names it (Burke, 2023).

An institution holds enrollment data by student subgroup but reports only the aggregate
Coding
Three departments each employ a designer and none share a workflow
Inadequate integration
Degree completion is assumed to require in-person attendance
Failure of equifinality
The institution adds programs yearly while its governance structure holds
Steady state

Feedback

Each condition is a diagnosis, not a complaint. Naming the characteristic converts an observation into an analytic claim you can support with the source.

27 · KNOWLEDGE › MULTIPLE RESPONSE · Energy failures · retrieval · no audio

Select every condition Burke (2023) names as a way organizational energy is lost.

Excessive bureaucracy
Overly centralized control and authority
Insufficient staffing levels
Power and authority so diffused that people work at cross-purposes

Feedback

Staffing level is not on the list. Burke (2023) locates the loss in structure and authority rather than in headcount, which is what makes the claim structural rather than a resource argument.

28 · INTERACTIVE › SCENARIO · Selectivity and non-response · 3 decisions · no audio

Situation

A regional public institution receives a state report showing a persistent completion gap in one student population. The report is circulated to the cabinet. Eighteen months later no program, policy, or schedule has changed, and the gap is unchanged.

Option A. Conclude the cabinet is unwilling to act
Burke (2023) offers a more defensible account. Organizations respond selectively to environmental disturbances and in fact may not respond at all. Non-response is a system property before it is a personal one
Option B. Conclude the institution never received the signal
Incorrect on the facts. The report was circulated. What did not occur is coding, the selective conversion of received information into information the organization acts on (Burke, 2023)
Option C. Conclude that non-response is costless here
Burke (2023) notes that failure to respond is often perilous, and that a response can occur and still be inadequate for long-term survival

Text-equivalent path

A text-only decision point. No image, chart, or diagram carries any part of this scenario. All information required to choose is in the paragraph above, and all three options and all three consequences are stated in full in the visible text.

29 · KNOWLEDGE › MULTIPLE CHOICE · Systemic target · retrieval · no audio

Burke (2023) writes that the target for change is the system, not the individual. Which reading of that claim is consistent with the rest of his argument?

Individual-level activity is never part of a change effort
The claim identifies where the change must land, not where the effort may begin
Only executives may initiate change
Culture is not a legitimate target

Feedback

The claim is about the target. Burke (2023) also identifies culture and group norms as the systemic target, and holds that culture is not changed by addressing culture directly. The common misreading treats the sentence as a prohibition on individual-level work rather than as a statement about where change must arrive to count.

30 · STATEMENT › NOTE · Section close · what Move 3 yields

What Move 3 gives you

Six characteristics convert into six questions, and the answers are the structure and decision-making analysis. What does the unit depend on that it does not control. What data does it hold but not act on. What has not changed in five years. Which functions are specialized and separately housed. Which specialized functions do not coordinate. What outcome is treated as reachable by one path only. Add one energy failure, named with the function it appears in, and the diagnosis is complete.

31 · DIVIDER › NUMBERED DIVIDER · Section open · feeds the culture and structure requirement
4Separate structure from pattern
32 · TEXT › PARAGRAPH WITH HEADING · Pattern and structure

Pattern and structure are different things

Burke (2023) draws on Capra’s three criteria (as cited in Burke, 2023) to separate pattern from structure. Pattern is the configuration of relationships that determines a system’s essential characteristics. Structure is the physical embodiment of that pattern. A living system is open structurally and closed organizationally, meaning it exchanges components with its environment while its overall pattern remains the same.

This resolves a contradiction that will otherwise sit unexplained in the middle of an analysis. An institution can adopt new technology, launch new programs, reorganize divisions, and replace leadership, and a member of an affected population can still report that nothing has changed. Both accounts are accurate. Structure moved. Pattern did not.

33 · TEXT › TWO COLUMN WITH HEADING · Structure against pattern

Structure

Open to change. Components are exchanged continuously. New programs, new systems, new personnel, new reporting lines. Highly visible and frequently announced. Burke (2023) holds that change and stability exist simultaneously in dissipative structures.

Pattern

The configuration of relationships determining essential characteristics. Burke (2023) holds that what rarely, if ever, changes is the pattern, even where strategy and structure do. Rarely visible, rarely announced, and rarely the target of an improvement initiative.

34 · QUOTE › QUOTE A · The persistence claim in the author’s voice

What rarely, if ever, changes is its pattern.

Burke, 2023Chapter 4, Implications for Organizations and Organization Change. Page number required before submission.

35 · TEXT › PARAGRAPH WITH SUBHEADING · Cultural lock-in, Class 1 retrieved

Cultural lock-in names the mechanism

Burke (2023) uses the term cultural lock-in in Chapter 4 as a back-reference rather than a definition. The definition sits in Chapter 2, where Burke quotes Foster and Kaplan (2001, as cited in Burke, 2023, p. 16). They define cultural lock-in as the inability to change a corporate culture even in the face of clear market threats, produced by the gradual stiffening of the organization’s invisible architecture and the ossification of its decision-making, control systems, and mental models.

Lock-in is therefore not a synonym for resistance. Resistance is behavioral and locatable in people. Lock-in is architectural and locatable in the decision systems themselves. Gahagan (2025) describes the same architecture from the higher education side, naming tenure, shared governance, and alumni and donor relations as the structures that keep autonomous decision-making and siloed work in place.

36 · STATEMENT › NOTE · Caution on importing a corporate construct

Caution before you use this term

Cultural lock-in is a corporate construct. Foster and Kaplan (2001, as cited in Burke, 2023) derived it from corporations failing to respond to capital markets. Gahagan (2025) argues directly that traditional change models do not serve higher education institutions well, because those models were designed for industries that neither favor nor expect shared governance in decision-making. Importing lock-in without addressing that objection leaves the analysis open to it.

Burke (2023) supplies the defense in the same chapter that supplies the term. He argues that institutions of higher education are tuition dependent, that distance learning competitors have called long-term institutional survival into question, and that traditions may not last unless colleges and universities adapt. That argument establishes market responsiveness as a live condition in higher education, which is what licenses the transfer. Make the argument explicitly or choose a different term.

37 · MULTIMEDIA › AUDIO · narration · 1:02 · transcript block 37-a
1:02

L2-37.mp3 · A position on pattern, and what would revise it

Script L2-37 · 1:02 · 150 words

Transformational components carried: idealized influence

I will take a position here. I think the pattern and structure distinction is the most useful thing in these two chapters, and I use it in my own dissertation work to argue that an institution can move every visible part of a degree program and leave the experience of student parents unchanged.

That position costs me something. It makes the argument harder to prove, because pattern is not directly observable and I have to infer it from what did not change across a period when much else did. A reader can always say I have mistaken slow change for no change.

What would revise my view is a case where structure moved and the affected population reported that the pattern moved with it. I have not found one. If your unit is that case, your analysis is more interesting than mine, and you should say so plainly.

37-a · TEXT › PARAGRAPH · transcript · L2-37

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38 · KNOWLEDGE › FILL IN THE BLANK · Pattern · retrieval · no audio

A living system is open structurally and closed , which is why components can be exchanged while the overall configuration holds (Burke, 2023).

organizationally

Feedback

Structural openness is what makes the institution look responsive. Organizational closure is what makes the experience of the affected population unchanged. The pair is the mechanism, not a paradox.

39 · KNOWLEDGE › MULTIPLE CHOICE · Secondary citation form · retrieval · no audio

You read the definition of cultural lock-in inside Burke’s Chapter 2, where he quotes Foster and Kaplan. You have not read Foster and Kaplan directly. What is the correct handling?

Cite Foster and Kaplan (2001) and add them to the reference list
Cite Burke (2023) only and omit Foster and Kaplan entirely
Cite as (Foster & Kaplan, 2001, as cited in Burke, 2023, p. 16) and keep Foster and Kaplan out of the reference list
Cite both and add both to the reference list

Feedback

The reference list records what you read, not what you encountered. Option A claims a reading you did not do. Option B removes attribution from the person who actually made the claim.

40 · STATEMENT › NOTE · Section close · what Move 4 yields

What Move 4 gives you

You can now document what has changed at the unit and what has not, sort each into structure or pattern, and name lock-in as the architectural mechanism rather than calling it resistance. This is the culture requirement, and it is the point where the analysis becomes an argument rather than a description.

41 · DIVIDER › NUMBERED DIVIDER · Section open · feeds the scholarly literature requirement
5Weigh the sources and state the limits
42 · TEXT › PARAGRAPH WITH HEADING · Two authors, two questions

Two authors asking different questions

Supporting an analysis with scholarly literature means weighing the sources, not stacking them. Both assigned authors write about the same problem, deep organizational change that mostly fails, and they answer different questions. Gahagan (2025) asks what higher education specifically requires. Burke (2023) asks what change theory in general can be trusted to explain. They converge on diagnosis and split on remedy, and where they split you have to choose and say why.

43 · TEXT › TABLE · Side-by-side comparison · 3 col × 7 rows incl. header
DimensionGahagan (2025)Burke (2023)
Genre and purposePractitioner handbook from the Society for College and University Planning, prescriptive guidance for campus change leadersGraduate textbook, sixth edition, building theoretical depth and linking theory to practice
ScopeUnited States postsecondary institutions exclusivelyAll sectors, including corporations, government, health care, and higher education
Fit of existing modelsTraditional change models do not serve higher education well, because they were designed for industries that neither favor nor expect shared governance in decision-makingHigher education is tuition dependent and faces distance learning competitors, so market responsiveness is a live condition there too
Lever for cultureSurface the values beneath entrenched beliefs, then mirror those values to mobilize peersCulture is not changed by addressing culture directly. The systemic target is culture and group norms, reached by other means
Locus of leadershipLasting change does not result from executive edicts, plans, and eventsWhere change is large in scale and transformational, leadership must come from the top of the organization
Treatment of resistanceResisters are advocating for something and demonstrate fidelity to a relationship they value. Resistance is dataEnergy loss is located in structure and authority rather than in people, which makes the account structural

[AUTHOR INPUT NEEDED] Verify the genre, scope, and evidence-base rows against Class 1 chapters before submission, since those claims were established in the Class 1 comparison rather than in Burke Chapters 3 and 4 or Gahagan Chapter 3.

44 · LIST › NUMBERED LIST · Where they converge · 4 items
  • 1
    Neither treats resistance as the primary obstacle. Gahagan (2025) reframes it as advocacy and Burke (2023) relocates the loss into authority structures. Both refuse the frontal assault on beliefs.
  • 2
    Both hold that surface change is routinely substituted for deep change. Gahagan’s first-order and second-order distinction and Burke’s transactional and transformational distinction name the same error, shallow methods applied to a deep problem.
  • 3
    Both locate the decisive variable outside the org chart. For Gahagan it is institution-specific culture, the covert layer. For Burke it is pattern, which is rarely visible and rarely announced.
  • 4
    Both concede the limits of their own frame. Burke (2023) holds open-system theory is necessary but not sufficient. Gahagan (2025) excludes crisis response from her scope. Each concession is a model for the limitations section you owe.
45 · INTERACTIVE › ACCORDION · Where they diverge · 3 panels
Is higher education a special case or an instance?
Gahagan (2025) builds her argument on structures with no corporate analogue: tenure, shared governance, and alumni and donor relations. Burke (2023) treats higher education as one sector among several and uses it to illustrate a general principle. The consequence for your analysis is direct. If higher education is a special case, an imported model needs a defense. If it is an instance, the model transfers and the burden shifts to whoever objects.
Who leads the transformation
Burke (2023) holds that large-scale transformational change requires leadership from the top of the organization, particularly the chief executive. Gahagan (2025) holds that lasting change does not result from executive edicts, plans, and events. The positions are not fully incompatible, since Burke allows leaders exist anywhere and Gahagan allows executives set targets, but the emphasis is genuinely opposed. Lesson 3 adjudicates it.
How to move culture
Gahagan (2025) works with values, surfacing what underlies the current state and mirroring it back to mobilize peers. Burke (2023) works around values, holding that culture is not changed by addressing culture directly. Both reject arguing people out of their beliefs, and they select opposite entry points. Whichever you adopt, the other becomes the objection your analysis has to answer.
46 · MULTIMEDIA › VIDEO · narration · 1:02 · L2-46.vtt · transcript block 46-a
L2-46.mp4 · narrated comparison, 16:9

Narrated presentation over the side-by-side comparison. Captions supplied by L2-46.vtt.

Script L2-46 · 1:02 · 150 words

Transformational components carried: inspirational motivation, handoff to Lesson 3

This section is where the analysis stops describing and starts arguing, because an argument requires you to weigh your sources rather than stack them. Both authors are credible and they do not agree. Burke asks what change theory can be trusted to explain. Gahagan asks what higher education specifically requires. Where they converge, cite either. Where they split, choose and say why.

Notice the trap waiting in the lineage that follows. Every tradition on that timeline failed the same way, by advancing one best method as universally correct. Your own recommendation inherits that failure the moment you write it as though it transfers everywhere.

The disagreement you cannot settle this week is about who leads. Burke puts transformational change at the top. Gahagan says edicts do not produce it. Lesson 3 takes that up. Decide now which one your institution would prove right.

46-a · TEXT › PARAGRAPH · transcript · L2-46

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47 · INTERACTIVE › TIMELINE · The planned change lineage · 6 events · presentation tier

Burke (2023) holds that organization change is as old as organizations themselves, and that the field studies planned change specifically even though unplanned change is the more common case. Retrieval and critique load for these traditions belongs to the lesson serving Assignment 2 (San José State University, 2026). Two entries carry forward regardless, marked below.

Scientific management

The organization treated as a machine to be studied in scientific terms. Burke (2023) notes Taylor held that changing managers was far more difficult than changing workers.

The Hawthorne studies

The expected causal link between illumination and productivity failed. Burke (2023) reports the studies demonstrated the influence of psychological and human factors on productivity and morale. Carries forward: a caution against any claim that removing a barrier produces an outcome. Burke also reports Roethlisberger’s conclusion (as cited in Burke, 2023) that the meaning of a change can matter as much as the change itself.

Industrial psychology

Burke (2023) reports departmental climates affected the trainee as much as the training itself, and that individual training produces organizational change only where its objective runs in the same direction as the desired overall change.

Survey feedback

Burke (2023) holds that survey feedback is based on data and focuses change on the larger system rather than on individuals.

Sociotechnical systems

Burke (2023) holds that work organizations consist of two interdependent systems, technical and social, and that in this tradition regulation is performed by the work group itself.

Organization development

Burke (2023) holds that organization development is reliant on the action research approach, and summarizes the tradition’s contribution as an emphasis on the total system with clear steps and phases.

[AUTHOR INPUT NEEDED] Date labels for all six events. Rise supplies a date field per timeline event and the spec carries none.

48 · KNOWLEDGE › MULTIPLE CHOICE · The one best way problem · retrieval · no audio

Burke (2023) identifies a specific weakness in Grid organization development. What is it?

It relied on survey data rather than observation
It was premised on one best way to manage
It excluded senior managers from participation
It was never tested in practice

Feedback

The one best way premise is the recurring failure across this lineage and it is the standard you will be held to in your own recommendation. Any proposal advanced as universally correct inherits the same weakness.

49 · TEXT › TWO COLUMN WITH SUBHEADING · Reciprocal critique

What Burke would ask of Gahagan

Her chapter is practitioner literature, association published and written in first person from sector experience. Burke (2023) examines that genre skeptically, and would ask where the independent verification is that her framework produces better outcomes across varied circumstances. A framework can carry strong face validity precisely because it sounds plausible.

What Gahagan would ask of Burke

His frame is built from hierarchical, market-disciplined organizations with unified authority. Gahagan (2025) argues directly that models built for industries which neither favor nor expect shared governance do not transfer to institutions governed by tenure, faculty senates, and donor relations. His insistence on top-down transformational leadership is, on her account, the practice that produces change fatigue on campuses.

[AUTHOR INPUT NEEDED] Verify both critiques against Burke Chapter 1 and Gahagan Chapter 1 before submission. The genre argument originates there rather than in this week’s chapters.

50 · STATEMENT › NOTE · Section close · what Move 5 yields

What Move 5 gives you

You can now support the analysis with literature rather than decorate it. Name the dimension on which the two authors agree and cite either. Name the dimension on which they split, state which one you adopted at your unit, and say why the other is wrong there specifically. Then write the limitations section on Burke’s own model, conceding that your frame is necessary and not sufficient, and adding the Hawthorne caution against claiming that removing a barrier produces an outcome.

51 · KNOWLEDGE › QUIZ · Lesson evaluation · 5 questions · graded · no audio

Question 1 of 5 · Move 1

Why does Burke (2023) locate a boundary by following transactions rather than by reading the organizational chart?

Charts are usually out of date
A traceable transaction is evidence that the boundary exists where the analyst claims it does
Charts omit informal authority
Transactions are easier to count

Question 2 of 5 · Move 2

Which of the four context and culture factor categories does Gahagan (2025) hold is most decisive in helping or hindering change?

Social, political, and economic trends
Sector interdependence
Quirks of the academy
Institution-specific culture, including shared language and metaphor

Question 3 of 5 · Move 3

An institution collects disaggregated completion data and reports only the aggregate. Which characteristic names that condition?

Coding
Steady state
Differentiation
Equifinality

Question 4 of 5 · Move 4

A division reorganizes, adopts a new student information system, and replaces its dean. Affected students report no change in their experience. Applying Burke (2023), what is the defensible reading?

The students are not well informed about the changes
The changes have not had time to take effect
Structure changed while the pattern held, and both accounts are accurate
The reorganization was first-order and therefore irrelevant

Question 5 of 5 · Move 5

Your analysis closes by recommending a practice you argue every comparable institution should adopt. Which weakness from the planned change lineage has the recommendation inherited?

Reliance on survey data
The one best way premise
Exclusion of senior leadership
Absence of an action research cycle

[AUTHOR INPUT NEEDED] Pass threshold, attempt limit, and whether results post to the gradebook.

52 · KNOWLEDGE › DRAW FROM QUESTION BANK · Distributed retrieval · no audio

EDD 520 cumulative retrieval bank

Draw 6 of 24. Concepts covered: open-system diagnosis, pattern persistence, context and culture fit, planned versus unplanned change, evolutionary versus revolutionary change, levels of change, first-order versus second-order change, organizational change capacity.

Spacing note

This is the only block permitted to recur in adjacent lessons, and recurrence is its function. The bank grows by roughly three items per lesson and draws across all prior lessons, which is the mechanism by which the per-concept retrieval floor is met across the semester rather than inside any single lesson (Hanna, 2026). Items from Class 1 are in the bank for this draw.

53 · INTERACTIVE › BUTTON STACK · Lesson exit · 2 destinations
Open the Assignment 1 brief Continue to Lesson 3

Destinations: Assignment 1 brief, which carries the due dates, the five production moves, and the submission checklist. Lesson 3, Leadership Theory and Organizational Change.

54 · TEXT › PARAGRAPH WITH HEADING + TEXT › TABLE · AI operation and disclosure · 2 col × 6 rows incl. header

AI operation and disclosure

ItemStatement
AI mayLocate assigned passages, verify quoted strings against the source file, check citation form against APA 7, and check the analysis for internal contradiction
AI may notSelect the organization, produce the diagnosis, supply the evidence, draft the analysis, or generate a citation whose source has not been read
Must be disclosedAny verification pass run against a source file, and any structural or citation check applied to a draft
Fade positionPrompt patterns adapted. Patterns are supplied for verification and citation audit. All analytic prompts are learner-authored
Closing retrievalThe quiz in block 51 and the cumulative bank in block 52 run without AI assistance of any kind

Fade values: prompts supplied verbatim, prompt patterns adapted, role prompts directed, all prompts learner-authored (Hanna, 2026).

55 · TEXT › PARAGRAPH WITH HEADING + TEXT › TABLE · Accessibility · 2 col × 6 rows incl. header

Accessibility

ItemProvision
Caption pathEngaged. Four Audio blocks at 08, 16, 25, and 37 each carry a transcript block immediately beneath. The Video block at 46 carries L2-46.vtt and transcript block 46-a, satisfying WCAG 2.1 Success Criterion 1.2.1 and 1.2.2
Audio-only contentNone. On-screen text is the content of record and every script is complementary. Nothing assessed in block 51 or block 52 exists in audio only
Collapsed containersOne Accordion at block 45, carrying the divergence analysis. Its content is restated in the comparison table at block 43 and in the Move 5 close at block 50, so no load-bearing content sits behind a click
Known platform gapsCollapsed containers do not print in a published Rise course, which is why the divergence content is duplicated outside the Accordion. Rise tables support column headers only, so every row label sits in the first cell as plain text
Text-equivalent pathsBlock 28, the Scenario, is load-bearing and carries a full text-equivalent path. No image, chart, or diagram carries content anywhere in the lesson, so no alt text is required beyond the video poster frame
56 · TEXT › PARAGRAPH WITH HEADING · Equity considerations

Equity considerations

This lesson supplies structured retrieval rather than directing learners to study on their own. That choice has a distributional consequence worth stating plainly, because the alternative is not neutral.

57 · STATEMENT › STATEMENT A · The standing equity claim

Where a course supplies no structured retrieval, the retrieval does not disappear. It is outsourced to the learner’s unstructured time, which converts a time surplus into a performance advantage.

58 · TEXT › PARAGRAPH · The AI parallel

The same mechanism now repeats on AI. A course that directs learners to use AI without supplying the prompts converts prompt fluency into a performance advantage. Both are design choices that charge the institution’s omitted work to whichever learners can least afford it. Block 54 supplies the prompt patterns for exactly this reason.

The readings themselves supply a related finding. Gahagan (2025) holds that organizational change inevitably produces heterogeneous change journeys among faculty, staff, and administrators, meaning a single change is experienced unevenly across roles inside one institution. The same logic extends to learners inside one course.

59 · STATEMENT › NOTE · Stated limits

Stated limits

The learning science underpinning this design is drawn largely from undergraduate STEM classrooms and laboratory retrieval studies. No meta-analysis addresses asynchronous graduate learners studying in fragmented, interruption-heavy time. Effect size magnitudes in education meta-analysis are contested. No claim here asserts effect-size magnitude. Direction and mechanism only.

Three limits specific to this build. First, the syllabus chapter titles for Burke Chapters 3 and 4 do not match the printed chapter titles in the sixth edition, so this lesson is built to the assigned chapter numbers. Second, page numbers are absent from all quoted material because the source extractions carry no pagination, with the single exception of the Foster and Kaplan definition, which Burke prints with its page number. Third, the comparison in blocks 43 and 49 draws on claims established in the Class 1 chapters, and the flagged rows require verification before submission.

60 · TEXT › PARAGRAPH WITH HEADING · Application to dissertation research

Application to dissertation research

Three of this week’s source concepts map to the dissertation with strong fit, one maps as a contested claim the design must answer rather than adopt, and one supplies a definition currently unsourced in the scaffold.

61 · TEXT › TABLE · Concept mapping · 4 col × 6 rows incl. header
Source conceptDissertation elementStrength of fitNote
Differentiation without integration produces silos; diffused authority dissipates effort (Burke, 2023)1.2 Statement of the Problem; 5.5 Implications for PracticeStrongEvery link is structural. The argument does not depend on persuading anyone, which makes it independent of the testimonial strand
Pattern persists while structure changes (Burke, 2023)1.2 Statement of the Problem; 4.3 Structural Functionalism and Leader InactionStrongTwo sentences from one chapter support the claim, so it does not rest on a single line
Structural and political position enables or restricts access to information and actors (Gahagan, 2025)5.5 Implications for Practice; 5.6 Implications for LeadershipStrongThe pivot where a system condition becomes an individual constraint
The target for change is the system, not the individual (Burke, 2023)1.9 Delimitations, Limitations, and AssumptionsContestedStates the objection the design must answer. Quote it as a limitation rather than adopting it, then answer it with the structural proposal
Change must be appropriated by a critical mass and incorporated into patterns of interaction (Gahagan, 2025)1.7 Definitions of Key TermsModerateSupplies a sourced definition for a term the scaffold currently leaves undefined
62 · TEXT › PARAGRAPH WITH SUBHEADING · The gap

Gap the sources expose

Neither text treats caregiving status as a category of organizational disenfranchisement. Burke (2023) lists the groups whose disenfranchisement has produced confrontational change strategies, naming unions, minorities, and the disabled. Student-parents are absent from that list. Gahagan (2025) reports eliminating equity gaps for age and gender and halving them for race and ethnicity at her own institution, and those four categories are the ones her account measures. Caregiving status is not among them.

The gap is therefore not that these authors disagree with the dissertation’s premise. It is that the category the dissertation is built on does not yet exist in either the change literature’s recognized taxonomy of disenfranchisement or in the equity metrics that higher education change practice reports against. That absence is a finding available to the literature review and it is stronger than a confirmation would be.

63 · TEXT › PARAGRAPH WITH HEADING · References

References

Burke, W. W. (2023). Organization change: Theory and practice (6th ed.). SAGE Publications.

Gahagan, N. (2025). Essential practices for organizational change in higher education. Society for College and University Planning.

Hanna, J. M. (2026). Course design standard. Complete this entry before submission.

Hanna, J. M. (2026). Dissertation precis. Complete this entry from the precis before submission.

San José State University. (2026). EDD 520: Organizational behavior and change in education [Course syllabus]. Connie L. Lurie College of Education.

64 · STATEMENT › NOTE · Note on secondary sources

Note on secondary sources

Sources encountered inside the assigned readings are cited in as-cited-in form and are deliberately absent from the reference list above, because they were not read in the original. Those appearing in this lesson are Foster and Kaplan (2001), Katz and Kahn, von Bertalanffy, Capra, and Roethlisberger, all as cited in Burke (2023); and Kezar, as cited in Gahagan (2025).

Where a secondary source becomes load-bearing for the dissertation rather than for the coursework, it is retrieved and read in the original, at which point it moves into the reference list and the as-cited-in attribution is removed.